Privacy Policy
Good Energy – Privacy Policy
1. How we collect your personal information
We collect personal information in the following ways:
- Information you provide directly through website forms (contact forms, appointment requests, sign‑up forms, or SMS opt‑in forms).
- Information you provide offline, such as over the phone, in person, or via paper forms.
- Information collected automatically when you use our website, such as IP address, browser type, pages visited, and cookies or similar technologies.
- Information collected via email or other electronic communications you send to us.
2. What personal information we collect
Depending on how you interact with us, we may collect:
- Contact information: name, email address, phone number, mailing address.
- Account or service information: information related to your inquiries, appointments, or services with us.
- Billing information: payment‑related information necessary to process transactions (processed via third‑party payment providers where applicable).
- Technical information: IP address, device identifiers, browser information, usage data, and cookie data.
- Any other information you choose to provide to us voluntarily.
If you provide us with sensitive information (for example, financial or health‑related details), we will only use it as necessary to provide our services and as permitted by law.
3. How we use your personal information
We use the personal information we collect for the following purposes:
- To provide, operate, and improve our services and website.
- To respond to your inquiries, questions, and customer service requests.
- To schedule and manage appointments or other service interactions.
- To send administrative information, such as confirmations, invoices, reminders, or policy updates.
- To send marketing communications (such as promotions or offers) if you have given us permission to do so, and as allowed by law.
- To analyze website usage and improve the performance and user experience of our site.
- To comply with legal obligations, enforce our terms, and protect our rights, property, and safety, or that of our customers and others.
4. SMS consent, mobile opt‑in, and text messaging
*See SMS Terms & Conditions below.
When you provide your mobile phone number and opt in, you may receive text messages from us.
Types of SMS communications (as applicable to your business):
- Appointment reminders and confirmations.
- Follow‑up messages related to your services or inquiries.
- Billing or account‑related messages.
Message frequency may vary based on your interactions with us. Standard message and data rates may apply according to your mobile carrier.
You can opt out of SMS communications at any time by emailing us at info@goodenergy.com or by contacting us using the information in the “Contact us” section of our website or on this page.
5. How, why, and what personal information we share with third parties
We never share your personal information with third parties, but only if:
- Professional advisors such as attorneys, accountants, auditors, or insurers, when necessary.
- Government authorities or law enforcement when required to comply with legal obligations, court orders, or to protect our rights or the rights of others.
These third parties are only permitted to use your information as necessary to provide services to meet legal requirements, and not for their own independent marketing purposes.
Required SMS/TCR statement: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
6. Data security and retention
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law, after which we will delete or anonymize it where appropriate.
7. Your rights and choices
Depending on your location and applicable law, you may have rights regarding your personal information, which can include:
- The right to access and obtain a copy of your personal information.
- The right to request correction or update of inaccurate information.
- The right to request deletion of your information, subject to legal exceptions.
- The right to opt out of certain uses of your information, including marketing communications.
To exercise these rights, or to update your communication preferences (including opting out of SMS or email marketing), please contact us using the details below.
8. Children’s privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
When we do, we will revise the “Effective Date” at the top of this page and post the updated version on our website.
10. Contact us
If you have any questions about this Privacy Policy, our SMS practices, or how we handle your personal information, please contact us:
Good Energy
212-792-0222
info@goodenergy.com
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SMS Terms & Conditions
*SMS Terms & Conditions
Effective Date: October, 2026
SMS Terms & Conditions
1. SMS Consent Communication
“The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.”
2. Types of SMS Communications
If you have consented to receive text messages, you may receive messages related to the following specific examples:
- Appointment reminders or updates
- Follow‑up messages regarding your services
- Billing or account inquiries
Message frequency may vary based on your interaction with us. Standard message and data rates may apply depending on your mobile carrier.
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages in the following ways:
You message us first.
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@goodenergy.com.
8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit goodenergy.com/privacy for Privacy Policy and goodenergy.com/support for Support.
Message frequency may vary.